Refund Policy
At Silvara House, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our refund policy below to ensure a smooth return process.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.
2. Condition of Items
To be eligible for a return, your item must meet the following criteria:
- Unopened: The product packaging must be in its original, sealed condition.
- Unused: The item must be in the same condition that you received it.
- Original Packaging: Please ensure all original packaging and tags are intact.
3. Shipping Costs
Please note that the client is responsible for covering the shipping costs for returning the item(s) to us. Shipping costs are non-refundable.
4. How to Initiate a Refund
To start your return process, please contact us with your order details:
- Email: silvarahouse@gmail.com
- Phone/WhatsApp: 0315-7511763
Once we receive your item and verify that it is unopened and unused, we will process your refund. The refund will be credited back to your original payment method or handled according to our store policy within a few business days.
5. Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us immediately upon receipt so we can evaluate the issue and make it right.